AIMS
LOCAL PRESENCE
Cotman Housing Association is committed to providing local services which are tailored to meet the particular needs of its customers and communities.
NEIGHBOURHOOD ENGAGEMENT AND RESIDENT INVOLVEMENT
Cotman is committed to neighbourhood engagement and considers that this is key to building sustainable communities.
Cotman is keen to engage with residents in the manner they themselves prefer and consider most appropriate for their individual circumstances.
TENANCY SUSTAINMENT AND SUPPORT
Cotman recognises that some residents may not be able to sustain their tenancy without support of some kind, and endeavours to ensure residents are aware of the support opportunities available to them, and to work with them and the relevant agencies to ensure that effective support is given.
VOIDS
It is the Association’s policy to re-let properties with a minimum of delay whilst ensuring they are in a good state of repair and cleanliness.
REPAIR RESPONSES
Cotman takes pride in the quality of the build and maintenance of its properties, and aims to provide a comprehensive and responsive maintenance service.
ANTI-SOCIAL BEHAVIOUR AND THE RESPECT STANDARD FOR HOUSING MANAGEMENT
The Association considers that the support and participation of local residents is key to addressing ASB in their community. The Association has signed up to the Respect Standard for Housing Management and is committed to working with customers to ensure that the requirements of the Standard are met.
ENGAGEMENT WITH OTHER PARTNERSHIPS
Cotman welcomes the opportunity to actively participate in local partnerships, and believes its Officers have made a useful contribution in many forums.