We regularly measure our performance to make sure you get the
best service. This table concentrates on areas that we know are
important to you. Take a look and tell us what you think.
|
|
April 2011-March 2012 |
| Rent |
| How quickly did we re-let our homes? |
28 days |
| Rent collection |
102% |
Repairs completed
on time
|
| Emergency repairs (24 hours) |
97% |
| Urgent repairs (5 working days) |
98% |
| Routine repairs |
98% |
Customer
satisfaction
|
| Overall service |
86% |
| Neighbourhood |
91% |
| Overall quality of their home |
98% |
| Repairs service |
98% |
| Lettings process |
98% |
