Influence decisions that affect your home and community by joining one of our groups.

Choose a group

Take a look at the options and register your details in the box on the right. You can also call us on 01603 731656 to find out more.

Cotman customer body
Cotman scrutiny panel
Cotman voices
Open meetings
Residents associations
Neighbourhood walkabouts
Events
Focus groups
Tender evaluations
Cotman news

Cotman customer body

This group meets quarterly. They look at policy and procedural changes and contribute ideas to proposed new initiatives or services. They also consider community development matters like financial awareness and ways we can help our customers access services provided by other agencies.

Cotman scrutiny panel

This group of customers meets quarterly to:

• Measure the effectiveness of our services
• Benchmark and improve standards
• Shape service delivery
• Scrutinise our performance as a landlord.

Cotman voices

Want to give feedback without having to attend any meetings? Join this group and you'll be sent policies and strategies and asked for your comments. We send information by post or email.

Open meetings

Some of our schemes have regular meetings for all residents. It's a place where you can raise concerns or suggest ideas for improvements. Contact your neighbourhood officer if you'd like to set up a scheme in your area.

Residents associations

Resident associations are formally-constituted groups that represent the views of the community. They can apply for external funding to finance initiatives in their neighbourhood. We will recognise and support associations which can show they have the support of other customers in the locality.

Neighbourhood walkabouts

Estates with more than 40 properties have regular walkabouts with members of our neighbourhoods and property services teams. These informal events consider the environment of an estate. They give you the opportunity to raise any issues, concerns or ideas for improvements.

Check your local notice board for dates or contact your neighbourhood officer for more information.

Events

Each summer we hold a community involvement week where our residents help to organise events in their local area. To find out more contact your neighbourhood officer. 

Focus groups

Sometimes we hold focus groups with our customers to discuss and review specific issues such as home-ownership services. Let us know if you've an idea for a topic.

Tender evaluations

We're accountable to our customers. We want to work with you to ensure we achieve value for money and deliver services to the highest possible standard.

That's why we routinely invite customers to evaluate maintenance contracts.  Customers can play a full role in the evaluation of:

• Planned maintenance
• Responsive repairs
• Gas servicing
• Landscaping
• Cleaning tenders. 

We provide full training in the tendering process to ensure assessment is rigorous and addresses cost issues.

Cotman news

We publish a quarterly customer newsletter which includes articles submitted by our customers. Let us know if you've an interesting piece of news or if you'd like us to feature an event in your community.