Check this list to see if the repair is your responsibility. You'll need to pay if it is.

You may also have to pay if we're called out and we discover you're responsible. This might be the case if:

• You've lost your keys/fobs
• Your washing machine has flooded a neighbour's home
• You've broken a window
• Your sink or toilet is blocked by things like cooking fat or disposable nappies
• Your electric supply is tripping because of faulty appliances
• You've damaged something when doing work to your home.

Damage caused by you

You must repair any damage caused. We'll charge you for any repairs we have to carry out. If you've caused damage to your home - and don't fix it - we'll arrange the work and charge you.

What about damage from normal use?

Our repairs service deals with 'wear and tear'. These are necessary repairs due to use and age and do not cost you anything.

Misusing the repairs service

We may charge you. For example, if you request an emergency visit when the repair isn't an emergency or if it's your responsibility.

Criminal damage

We will normally pay for the repair if you've been a victim of criminal damage. Make sure you report it to the police and get a crime reference number. You may be held responsible for the cost of the repair if this isn't supplied.